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security Effective Date: September 25, 2026 • Version 1.0

Privacy Policy

At FinDo (“we,” “our,” or “us”), we take your privacy and the protection of your personal information seriously. This Privacy Policy describes how FinDo collects, uses, protects, and discloses information when you use our mobile application (com.findoindo.app) and our web platform at findoindo.com.

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1. Information We Collect

We collect information necessary to provide on-demand discovery, dispatch, and fulfillment of local service technicians:

A. Information You Provide to Us

  • Account Information: When registering, we collect your phone number (verified via SMS OTP), full name, and selected role (Customer or Service Technician).
  • Service & Booking Details: Service address, selected service category (e.g. electrical, plumbing, carpentry, AC repair), problem description, scheduled date/time, and special instructions.
  • Technician Verification (Workers Only): Government ID documentation, trade qualification details, and background verification records required for quality and safety.
  • Customer Feedback: Ratings, reviews, and feedback comments submitted regarding services received.

B. Information Collected Automatically

  • Location Information: Precise (GPS) and coarse location data to display nearby available technicians and calculate service dispatch distances.
  • Device & Log Data: Device model, operating system version, app version, IP address, and system crash diagnostics to maintain app performance.
  • Push Notification Tokens: Firebase Cloud Messaging (FCM) device registration tokens to deliver instant booking alerts, status updates, and dispatch notifications.
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2. How We Use Your Information

We utilize the collected information strictly for operational and safety purposes:

  • Service Fulfillment: Connecting customers with verified local technicians in their immediate geographical area.
  • Authentication: Verifying account authenticity via Firebase Phone Authentication with one-time SMS passcodes (OTP).
  • Real-Time Updates: Sending push notifications for booking confirmations, worker acceptance, arrival status (“On the way”, “Work started”), and completion.
  • Platform Safety: Preventing fraudulent bookings, auditing account activities, and verifying technician background checks.
  • Customer Support: Responding to user inquiries, resolving disputes, and maintaining service quality.
No Data Selling Guarantee: FinDo does never sell, rent, monetize, or trade your personal information or contact details to third-party advertisers or data brokers.
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3. Location Data Policy

FinDo is an on-demand local services platform. Location data is fundamental to finding technicians within your immediate neighborhood:

  • Foreground Location: We request access to your device's location while you are actively using the app to show local services near you and autofill booking locations.
  • Technician Dispatch: Location is shared with the specific technician you book solely so they can navigate to your service premises.
  • No Background Tracking Without Consent: We do NOT continuously track your device location when the application is closed.
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4. Information Sharing & Third Parties

We share information only under strict, limited operational circumstances:

  • Between Customers & Booked Technicians: When a booking is confirmed, the customer's name, phone number, and service address are shared with the assigned worker strictly to perform the job.
  • Firebase (Google LLC): Used for secure SMS OTP authentication, crash reporting, and Firebase Cloud Messaging (FCM) push notifications.
  • Cloud Database (MongoDB Atlas): Secure, encrypted cloud hosting of platform database records.
  • Legal Requirements: If mandated by applicable Indian law, court order, or governmental law enforcement agencies to protect safety and prevent fraud.
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5. Data Security & Encryption

We implement industry-grade technical and organizational security measures:

  • All network communications between the mobile app, website, and servers are encrypted using Transport Layer Security (TLS 1.3 / HTTPS).
  • User authentication tokens (JWT) are securely stored and encrypted on user devices.
  • Access to server databases is strictly restricted through multi-factor authentication, IP whitelisting, and role-based access control.
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6. Data Retention & Account Deletion

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal requirements.

Account & Personal Data Deletion: You have the complete right to request the deletion of your account and all associated personal records at any time.

To request permanent account and data deletion:

  1. Open the FinDo mobile application → navigate to Profile / Settings → select Delete Account, or
  2. Email our privacy team at privacy@findoindo.com from your registered phone number or email address with the subject “Account Deletion Request”.

Upon verification, your profile, personal data, and booking records will be permanently deleted or anonymized within 30 calendar days, except where statutory financial retention laws require limited archiving.

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7. Device Permissions Explained

The FinDo application may request the following device permissions:

  • Location (ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION): Used to identify your service area and match local workers.
  • Push Notifications (POST_NOTIFICATIONS): Used to alert you to booking confirmations, worker arrivals, and messages.
  • Internet & Network State: Required for server communication and API requests.
  • Camera / Storage (Optional): Required only if a user or worker chooses to attach photos of repair jobs or profile pictures.
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8. Children's Privacy

FinDo services are not designed for or offered to individuals under the age of 18 (“Minors”). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will immediately delete such information.

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9. Your Legal Rights

Subject to applicable regulations (including India's Digital Personal Data Protection Act):

  • You may review, update, or correct your personal profile details at any time in the app.
  • You may withdraw consent for promotional messages or location permissions via your device settings.
  • You have the right to request a copy of the personal data held about you.
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10. Contact Us & Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or data handling practices, please contact us: